The Insight Game
Protocol for Turning Feedback into Action
Feedback is a gift—but only if you know what to do with it. In settings from classrooms to corporate environments, receiving feedback is common, yet turning it into practical action often proves challenging. This usually happens for two reasons: 1) The feedback wasn't delivered effectively, which we address with our article and tool, "The Advice Game", and 2) We fail to synthesize the feedback to decide on improvements adequately. This article tackles the latter issue by introducing "The Insight Game," a method designed to help you reflect on feedback and map out clear next steps.
How The Insight Game Enhances Feedback Utilization
After receiving feedback, it's crucial to take time to reflect and synthesize the information gathered. "The Insight Game" facilitates this process by providing a structured framework of three simple questions, helping teams and individuals gain clear insights on their next steps forward. Here’s how it breaks down:
What was confirmed?
"What did the feedback say we're doing right?" This question helps us recognize and continue the strategies or actions that work well.
What is now clearer?
"What uncertainties did we have that the feedback helped to clear up?" This question highlights things we were unsure about, helping us adjust our understanding or approach.
What needs to be corrected?
"Where were we wrong, and how can we fix it?" This is about learning and readjusting.
Implementing The Insight Game: Practical Examples
In our article on "The Advice Game," we showcased how different groups gather feedback. Continuing from those scenarios, let’s explore how they used "The Insight Game" to transform that feedback into actionable insights.
For Educators:
Mrs. Patel's 5th-grade class gathered feedback on their recycling project using "The Advice Game." Here’s how they applied "The Insight Game" to make sense of the data:
What was confirmed?
"Everyone loved the colorful posters and the fun slogan! 😊 It really worked!"
What is now clearer?
"We need to add more cool facts about recycling. More numbers next time."
What needs to be corrected?
"We forgot to tell what happens to stuff after it's recycled. Need to include that part."
For Product/Project Teams:
The product team at Tech Innovations also used "The Advice Game" during their Sprint Review for a mobile app. Here's how they used "The Insight Game" to refine their development strategy:
What was confirmed?
"The team’s effort on improving load times was well-received, confirming that focusing on performance enhancements was valuable."
What is now clearer?
"Feedback indicated a need for tooltips and better navigation for new users, which clarified that our interface, while functional, could be more user-friendly or require additional user guidance."
What needs to be corrected?
"Despite improvements, comments about the app’s accessibility for visually impaired users showed a significant oversight, which needs immediate attention to ensure inclusivity."
Download The Insight Game Template
Ready to turn feedback into a roadmap for success? Download the "Insight Game" template here and start making the most of every piece of feedback:
Why Use The Insight Game?
Feedback often fails to lead to change—not because it's scarce, but because it's rarely harnessed effectively. "The Insights Game" changes that narrative. It transforms feedback into actionable insights, guiding us not just to understand what went well or what didn’t but to make tangible improvements. This tool makes feedback a powerful stepping stone toward mastery and innovation. Embrace "The Insights Game" and turn the challenge of feedback into your opportunity for growth.